The margins of wholesalers are under pressure. This development has a major impact on business operations. Wholesalers have to attract and retain customers.
A 360 degree customer view tops the ICT agenda of most wholesale distribution companies. With CRM and the right management information distributors can be much more responsive to market opportunities and the needs of their customers.
In the end it's all about the client. Both the current, the new, as the floating customer. Price and product are becoming less relevant, it’s all about quality, reliability, service, information, and so on. And ofcourse, at an affordable and competitive price.
Based on Microsoft Dynamics CRM, we offer a Productivity Suite for Distributors enabling them to easily manage customer data, making the sales job easier with a 360 view of all the customer and prospect activities.